238 Forest Hills Drive
New Tazewell, Tennessee 37825
Home: (423) 231-3676
JOSEPH A. PAYNE
OBJECTIVE:
To obtain a position with a progressive organization that will utilize my experience and skills while allowing the opportunity for further growth possibilities.
I have a variety of experience in fields such as Customer Service, Technical Support but my primarily interest is Purchasing. I possess a Masters of Business with emphasis in Human Resource Management.
I have been commenced for innovation in developing new forms and putting newsletters and procedures online for easy access. I offer drive, intelligence, flexibility, outstanding work ethic and the ability to learn quickly.
EMPLOYMENT:
The Talbots, Inc, Knoxville, Tennessee
Sales
Associate. November 2007 to March
2009 (Salary $10.50 hr)
I continued as an inbound phone sales representative for a large catalog retail clothing firm. I represented the company in a professional manner to give the customer the information needed to complete the clothing sale. There was a reduction in workforce that resulted in my being laid-off. I was rehired again as a temporary employee.
Staffing Solutions, (Temp Service) Knoxville, Tennessee
Sales
Associate. September 2007 to
November 2007 (Salary $9.00 hr)
I was an inbound phone sales representative for a large catalog retail clothing firm. I represented the company in a professional manner to give the customer the information needed to complete the clothing sale.
Eagle Landing Subdivision, Tazewell, Tennessee
Self-employed Land Developer, June 2007 to September 2007 (Resulted in the sale of remaining 10 acres of property)
I have arranged contracts for maintenance and helped in securing all necessary permits for building a common area boat-launching ramp and parking area. As vice-president I conducted the business of seeing that each yearly owner’s association meeting was held at the appropriate time and helped with the formation of committees that will conduct the Eagle Landing Home Owners Association business from now on. I sold in September 2007 the last of the land I owned in Eagle Landing and will only serve as a consultant to the association.
Jewelry Television,
Inc., (part-time) Knoxville, Tennessee
Customer
Service, October 2006 to June 2007
(Salary $8.50 hr)
Initiate and complete phone
sales for number one retailer of Gemstones and Jewelry in United States.
As a call-center representative it was my job to extend courtesy and
professionalism to customers.
CFGroup, Morristown, Tennessee Employee Evaluations
Cost
Accountant, January 2005 to November
2006 (Salary - $13.01 hr)
I assisted
in Material, Labor and Overhead costing. I was
lead auditor in quarterly inventories and required to work overtime costing
materials following inventory. I maintained a weekly Labor Cost to Production
Excel Spreadsheet that included complex formulas and reports from several
departments. This company was, until October 2005, Falcon Products.
Falcon Products,
Morristown, Tennessee
Buyout
Coordinator, August 2004 to
January 2005 (Salary $23,000 yr)
I
coordinated purchases of furniture components for Shelby Williams through seven
vendors who manufacture and sell using the Shelby Williams name. I placed
purchase orders, saw that all material and information for the order was
secured by the vendor, and relayed information on the order to Shelby Williams customer service.
Staffing Solutions, (Temp Service) Morristown, Tennessee
Material
Buyer, Shelby Williams, June
2004 to August 2004 (Salary $9.00 hr)
Working at the Shelby Williams Industries,
Chair Manufacturing Plant in the Purchasing Department I was assigned to create
purchase orders. Using AS/400 I created and maintained Purchase Orders, searched materials list to verify concise product
identification for orders and contacted vendors for pricing and availability.
Jewelry Television,
Inc., Knoxville, Tennessee
Customer
Service, September 2003 to
February 2004 (Salary $8.50 hr)
Initiate and complete phone sales for number one retailer
of Gemstones and Jewelry in United States. As a call-center
representative it was my job to extend courtesy and professionalism to
customers.
Eagle
Landing Subdivision, Tazewell, Tennessee
Self-employed Land
Developer, June 2001 to September
2004 (Property sell resulting in most of my income for past 3 years)
Coordinated
all business transactions for Payne Family Trust that resulted in July 2002
sale of 145 acres of property.
After interviewing several auction companies in East Tennessee area selected
East Tennessee Realty, Maynardville, TN to conduct sale of property.
Worked with Claiborne Planning Commission for final approval of subdividing
land into 5-acre tracts and hired local contractor to construct over two miles
of gravel roads. I owned two 5-acre tracts and am Vice President of Eagle
Landing Subdivision Property Owners Association.
Jewelry Television, Inc.,, Knoxville, Tennessee
Customer Service, October 2001 to March 2003 (Salary $8.50 hr)
Initiate and
complete phone sales for number one retailer of Gemstones and Jewelry in the
United States. As a call-center representative I was my job to extend
courtesy and professionalism to customers. Received
several bonuses and incentive awards, the most recent September 2002, Sales
Agent of the Month.
ClientLogic, Oak Ridge, Tennessee
Help-Desk Telephone
Support, August 2000 to August
2001 (Salary $9.50 hr)
Offer telephone support of BellSouth's
Asymmetrical Digital Subscriber Line (ADSL) modems. Knowledge of Internet
protocol (IP) installation is required as well as Dialup Networking
(DUN). Two weeks of intensive training on installation and troubleshooting
procedures for Efficient Network's and Alcatel modem hardware. Oracle
database operation was required for record keeping purposes.
Securities Services Network,
Inc., Knoxville, Tennessee
Webmaster/Computer
Analyst, September 1997 To March 2000 (Salary $31,000 yr) Employee Evaluations
Responsibilities
included design and maintaining the company's web page and all maintenance to
the site. Technical phone support for financial
software used by Fidelity Investment Corp. to manage Broker/Dealer accounts.
Initiated Internet accounts with Fidelity Investment for accessing
client accounts online. Installation of all new
desktop workstations, including networking the workstations to Windows NT
Servers. Upgraded existing 486 workstations with
memory. Assisting the Technical Lead for
computer support.
Use of FrontPage extensions and HTML Coding for maintaining the
company website. Installation of Microsoft Office 2010 and Outlook 2010. Use of Microsoft Publisher,
Adobe PageMaker, Exchange and PhotoShop and PaintShop Pro to place newsletters
and administrative manuals online.
Shop-At-Home Network, Knoxville, Tennessee
Customer Service, July 1997 To December 1997
(Salary $8.50 hr)
Initiate and complete phone sales for at home shopping
network
As
call-center representative it was my job to extend courtesy and professionalism
to customers
Lockheed/Martin Energy Systems,
Inc., Oak Ridge, Tennessee Employee Evaluations
Information Specialist, October 1991 To July 1997
(Salary $32,000 yr)
Subcontracted through Pacific
Western Technology, Oak Ridge, TN.
Responsible for distribution of controlled documents for Information
Management's K-25 Document Center. Obtained necessary signatures, made
copies, assembled, organized and distributed document packets.
Subcontracted through University of Tennessee,
Knoxville, TN. Managed the
Clinch River Remedial Investigation's Information Management System's (IMS) Document Control Center and assisted Oak
Ridge National Laboratory, Environmental Sciences Division (ORNL/ESD) and
Lockheed/Martin in retrieving documents for litigation brought against them by
commercial boat dock owners.
Subcontracted through Temp-Systems,
Knoxville, TN. Indexed bar-coded, shelved and retrieved records of the
Environmental Restoration Team working at the K-25 Gaseous Diffusion Plant.
Adventure Swim and Scuba, Knoxville, Tennessee
Assistant Manager, November 1990 To September
1991 (Salary $9.50 hr)
Utilized
sales experience and professionalism to assist customers with selections,
purchases, and returns.
Improved the store efficiency through the completion of assigned tasks and
worked one-on-one with customers to increase sales
Supervised two sales associates
Projected a positive image of
the company and resolved customer complaints
Operated cash register and
balanced drawer
Obtained diving certification
and assisted in scuba instruction
Kultura, Inc., DBA/Zacks
Yogurt, Knoxville, Tennessee
General Manager, July 1987 To November 1990
(Salary $27,000 yr)
Supervised
and directed daily sales and management activities with the goal of
meeting/exceeding store sales objectives, providing top levels of customer
service, and maintaining a facility directed to fulfilling customer's needs
Managed all staffing activities
including recruiting, hiring, training, and supervising employees
Maintained all store inventory,
purchasing, advertising, and prepared payroll reports
Managed three locally franchised
specialty yogurt shops
Supervised 15 counter clerks and
one manager
Increased
sales by 50% after first year.
Staffing Solutions, (Temp Service) Knoxville, Tennessee 37920
Legal
Aide/Tennessee Valley Authority,
September 1987 To December 1987 (Salary $8.00 hr)
I worked for the Tennessee Valley Authority and wrote deposition summaries for the Office of General Counsel. The TVA had sued a mining concern that they won, allowing them to be released from a large contract for milled and mined uranium in Churchrock, New Mexico.
Federal Deposit insurance Corp., Knoxville, Tennessee
General Services Lead
Technician, July 1985 To July 1987 (Salary $28,000 yr)
Supervised and directed daily
activities of three General Services Clerks in routing mail and supplies to an
office of more than 400 employees
Maintained office supply
inventory by accepting low bids from local Supply Stores
In charge of disposal of all classified
documents at end of each working day
Maintained Service Log and
scheduled maintenance for fleet of 12 vans and automobiles used by Liquidation
Staff
EDUCATION:
Lincoln Memorial University,
Harrogate, TN - 2011
Masters of Business
Administration, Human Resource Management
Lincoln Memorial University,
Harrogate, TN - 1978
Bachelor of Science, Business
Administration, Minor in English
Draughon's Junior College, Knoxville, TN - 1988
Associates of Business Science/Computer Programming
TRAINING:
General
Services Administration - 1973
Economic Order/Inventory Control
Computer
Learning Center, Knoxville, TN 1988
Networking
Essentials and Administering Microsoft Windows NT 4.0
Technology
Tennessee Center, Knoxville, TN - 2002 - 2003
Networking
Plus Certification Training
HONORS
& AWARDS:
Sales
Agent for the Month/ Americas
Collectibles Network, Inc. - September 2002
Commendations
for Security Work/ Equestrian Sports, Los Angles Olympic Games - 1984
Claiborne
County Conservation Farmer of the Year/
Claiborne County Soil Conservation Service - 1982
High
Quality Step Increase and Top Employee Suggestion for Year/ United States Department of State, U. S. Passport Office,
Bureau of Security and Consular Affairs - 1972
COMPUTER SKILLS:
Dreamweaver
7.0
Microsoft FrontPage
Paint
Shop Pro
7.0 Microsoft
Publisher 2010
Microsoft
Office
2010
Adobe Exchange
Microsoft
Outlook 2010 and OWA
AS/400
Windows
2000/NT
Adobe PageMaker 4.0
WordPerfect
7.0
Adobe PhotoShop 5.0
HTML
Coding and
Language Peregrine
and Remedy Ticketing Manager
FREELANCE
EXPERIENCE:
Webpage
Design, Knoxville, TN
Utilize
personal Gateway Laptop
Baker-Peters
Jazz Club, Knoxville, TN/June 1997
Created
informational advertisement website
Claiborne County Genealogical
Society, Claiborne County, TN/April 1996
Continually
update website, http://joepayne.org/claiborne/